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Return Policy

It is our goal at Frederic Loraschi Chocolate for all of our customers, large and small, to be 100% satisfied with their order. If you happen to experience any shipment loss, damage or shortages we ask that you report them to us within 24 hours of receipt. It would be easiest to reach us by email using the info@fredericloraschichocolate.com address, and a member of our staff will respond to you in a prompt manner . Please provide us with your name, email address, phone number, your Frederic Loraschi chocolate order number and a photo of the damaged product.

We at Frederic Loraschi Chocolate have full confidence in the flavor and quality of our products, but understand that a situation may arise when someone does not completely enjoy the rich, smooth taste of Frederic Loraschi Chocolate. As rare and unfortunate as this may be, we do not offer refunds in these instances.

Frederic Loraschi Chocolate will not be responsible for spoiled products unless such spoilage occurred during the shipping process in which we would be happy to replace your item for you at no additional cost.

If customer wishes to receive a refund rather than a product replacement, please note that the amount of your refund will be less any shipping charges originally incurred. The refund will be processed upon reception of your unopened returned product. The price of the shipping to return the product is at your own expense.

Cancellation of a larger “wholesale, custom” order that is currently in process of being fulfilled at the time will be charge a 30% restocking fee. If Frederic Loraschi Chocolate has incurred costs exceeding this 30% at the time of cancelation, we will bill you for any additional time and product costs.