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Terms of Service

Applicability of General Sales Conditions

These General Sales Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the catalogue for Frederic Loraschi Chocolates
Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Sales Terms and Conditions. Frederic Loraschi Chocolate reserves the right to modify the General Sales Terms and Conditions at any time. All new transactions with Frederic Loraschi Chocolate entered into after the effective date of any such modification shall be governed by the modified Terms and Conditions.

No additional condition sought to be introduced by any purchaser shall be deemed applicable unless expressly accepted in writing by an authorized officer of Frederic Loraschi Chocolate. The failure of Frederic Loraschi chocolate to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights.

Requests and Confirmation

Specific and clear information as to your name (as it appears on any credit card you may provide), billing address, shipping address (PO boxes not accepted) and mode of payment is critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to the purchaser.

Once an order has been placed, cancellations or changes will not be accepted. However, in exceptional situations, Frederic Loraschi Chocolate will try to honor requests for changes. A fee will be charged in the event Frederic Loraschi Chocolate is able to effect a requested change. In no event can a change be made once a shipment has been accepted by the shipping service.

Each order is subject to approval by Frederic Loraschi Chocolate. Frederic Loraschi Chocolate reserves all rights to reject any order due to insufficient stock, incomplete customer information, or for any other lawful reason. Frederic Loraschi Chocolate undertakes to inform the purchaser within two (2) business days following receipt of an order if there will be a problem filling it..

Prices

Unless otherwise noted, all Frederic Loraschi Chocolate pricing and other charges are stated in US Dollars ($) before tax. Prices are subject to change.

Shipping charges, which are payable by the purchaser, are extra, and vary by destination. Details are available upon request from Frederic Loraschi Chocolate.

Payment at Time of Order

All purchases are subject to immediate payment using Visa, MasterCard, PayPal or Google checkout. Frederic Loraschi Chocolate is unable to offer any discounted terms.

Please pay attention to detail when providing credit card and shipping information. Make sure to inform us as to the type of card and to give us your account number, security code and the expiration date, as well as your name exactly as it appears on your card. Please see our Privacy Policy Statement (below) to understand how personal information is treated.

Availability of Products

The catalogue lists all of the products that generally are available from Frederic Loraschi Chocolate. From time to time products may be out of stock or otherwise unavailable. Please contact us with any product inquiries.

Certain special gift items are unique and handcrafted and, therefore, available only in small quantities. To confirm availability, please call Frederic Loraschi Chocolate before ordering.

Delivery of Products

The accuracy of the shipping information provided by the purchaser is crucial in making sure that orders can be delivered properly. This allows Frderic Loraschi Chocolate customers to enjoy Frederic Loraschi Chocolate products for the full extent of their shelf life. Frederic Loraschi Chocolate cannot be held responsible for incomplete or erroneous delivery instructions.

After acceptance of an order, Frederic Loraschi Chocolate will prepare and forward it to the shipping service. Although Frederic Loraschi Chocolate can assure delivery to most specified locations, it is up to the purchaser to verify receipt with the shipping service. Failure to identify properly to the shipping service problems with delivery may result in the purchaser’s inability to make a successful claim. Most shipping services require a signature upon delivery. Once the product is delivered according to shipping instructions, neither Frederic Loraschi Chocolate nor the shipping service can be held responsible for loss or for damage caused by environmental conditions.

Deliveries are made on BUSINESS DAYS and, for an extra charge, Saturdays. No deliveries are made on Sundays, Mondays or holidays.

Any order received after 3:00 PM EST will be processed and shipped on the next available business day.

Frederic Loraschi Chocolate will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism.

Shipping times may be extended during busy holiday seasons (THANKSGIVING, CHRISTMAS, VALENTINE’S DAY, and EASTER AND MOTHER’S DAY).

Transfer of Risk

The purchaser assumes risk of product loss or deterioration once the product is tendered to the delivery service.

Criticisms and Complaints

Frederic Loraschi Chocolate prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy, but need your help in order to do so. Damage claims should be clearly described in writing, dated and signed.

All claims must be received by Frederic Loraschi Chocolate within 48 hours of product delivery. Claims received thereafter may not be honored. No claim for defective product can be processed without return of defective product. When warranted, Frederic Loraschi Chocolate will issue a call tag and pay for return shipping. Claims should be sent to Frederic Loraschi Chocolate by email .
Email: info@fredericloraschichocolate.com

No claim will be reviewed unless accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, Frederic Loraschi Chocolate at its own discretion will determine the appropriate remedy, which may include a refund of payment or a reshipment of product.

FREDERIC LORASCHI CHOCOLATE SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFIT, REVENUE OR OTHER BENEFITS ARISING FROM CLAIMS HEREUNDER, OR FOR CLAIMS AGAINST THE PURCHASER BY ANY THIRD PARTY.

Returns

Returns will be accepted by Frederic Loraschi Chocolate only upon its prior written agreement and in no case more than 48 hours after delivery to a recipient.

Where Frederic Loraschi Chocolate accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, Frederic Loraschi Chocolate will allow the free replacement of the product or the return of the amount paid by the purchaser. In making a purchase, the purchaser, on behalf of itself and any recipient of the purchase, waives any additional claims it may have, including for interest and other payments.

Right of Access and Correction

Our Privacy Policy Statement

Because of our concern with the protection of your private life and information personal to you, Frederic Loraschi Chocolate treats with the strictest confidentiality all personal information it receives about its customers. We will request from a purchaser only the information (including name and street and email addresses) necessary to fill and follow-up on an order.

Customer Communications

You also are encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you by email or telephone.
Our email address: info@fredericloraschichocolate.com
Telephone: 1-717-583-0368

Warranty

Frederic Loraschi Chocolate guarantees the quality and freshness of its products for three weeks from the time they leave our facility in Pennsylvania, so long as they are handled and stored as recommended by the materials that accompany each shipment.

EXCEPT AS SET FORTH IN THIS SECTION, FREDERIC LORASCHI CHOCOLATE MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH REGARD TO ITS PRODUCTS, INCLUDING ANY WARRANTIES AS TO THE FITNESS OF ITS PRODUCTS FOR A PARTICULAR PURPOSE. ANY SUCH ADDITIONAL WARRANTIES HEREBY ARE DISCLAIMED.

Governing Law

All of our transactions shall be governed by the laws of the State of Pennsylvania without regard to its choice of law’s provisions.

No Resale

Consumers agree that product purchased from Frederic Loraschi Chocolate is for personal use (including gift-giving) and shall not be resold.
Thank you for shopping with us.

Note: The photos on our Online Boutique may not be accurate depictions of the products featured therein.